IT Operations Supervisor (Madison)

Introduction
Are you seeking a rewarding and challenging career? Bring your information technology and supervisory skills to the State Public Defenders (SPD) and make a difference in the lives of Wisconsin residents! The SPD is currently recruiting to fill one full-time IT Operations Supervisor (IS Supervisor 2 classification) position. This role will be headquartered in our central administrative office at 17 South Fairchild St. in Madison, WI.

SPD’s mission is to enhance the quality of justice throughout Wisconsin by providing high-quality, cost-effective representation to indigent clients, protecting the rights of accused individuals, and by serving as advocates for effective defense services and a rational criminal justice system. At SPD, we are committed to diversity in hiring, retention, and career development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status. To learn more, visit our website at http://wispd.gov.

What We Offer: This is an excellent opportunity to develop a meaningful and rewarding career with the SPD. Our employees have access to an excellent comprehensive benefit and compensation package, including access to the region’s best health plans, and generous paid time off starting with 3.5 weeks of vacation, 9 paid holidays, and ample sick leave so that you can truly have work/life balance! SPD employees also enjoy participation is one of the nation’s top-rated pension plans. Additionally, if you have student loans, you may be eligible for the Public Service Loan Forgiveness Program. To learn more about the value of SPD’s total compensation package, please visit our Total Rewards Calculator.

Why Work With Us? At the SPD, we pride ourselves on fostering an inclusive, human-centered and family-friendly culture, where everyone is encouraged to bring their “whole self” to work. Professional development is encouraged and supported, and we offer a wide variety of training opportunities to help you grow in your career. Our leadership’s goal is to provide a work environment dedicated to ensuring that each and every staff member is treated with respect and dignity, recognizing each individual’s contributions to the team.  We encourage all applicants to read about the SPD’s Diversity, Equity and Inclusion here.

Who We Are: SPD provides legal representation for persons who are accused of crimes or are defendants in certain specified civil matters, and who meet statutory financial eligibility criteria. The mission of the SPD is to zealously represent clients, protect constitutional rights, and advocate for an effective and fair criminal justice system. Our commitment is to treat our clients with dignity and compassion, as they are at the center of everything we do.  To learn more about the various career paths and opportunities at the SPD, please click here.
Position Summary
Under the direction of the Chief Information Officer (CIO), this position provides critical operational leadership for the Wisconsin State Public Defenders’ (SPD) IT Department. The incumbent exercises operational oversight across the department’s technology portfolio. This role is responsible for the management support of multifaceted teams, specifically encompassing IT service management (ITSM) and support, cybersecurity and risk management, database and application development, digital workplace initiatives, and IT training. This role ensures that technology operations—ranging from desktop support and hardware provisioning to the maintenance of the agency’s case management technical infrastructure, data analytics, and cloud infrastructure—are executed efficiently and securely. The incumbent provides direct supervision to staff, establishes rigorous process documentation, enforces compliance with state security mandates (such as CJIS), and drives IT performance metrics that support the agency’s mission. This position ensures project delivery within scope and budget, and acts as a backup when the CIO is unavailable.

Additionally, this position serves as the primary lead for Identity and Access Management (IAM) and security governance initiatives, ensuring that all technology implementations align with established agency standards. The incumbent is responsible for enforcing comprehensive policy governance, proactively identifying potential compliance risks.

Here is a copy of the position description.
Salary Information
This classification is in pay schedule/range 70-02 and the starting hourly pay range will be between $41.03 and $65.22 per hour ($85,342 to $135,657 per year).  A one-year probationary period may be required.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) for a position assigned to the stated pay range or counter-part pay range, should complete the application process as described above by the stated deadline.

Final selected candidates may be eligible for moving expense reimbursement to relocate to the place of employment.
Job Details
Background Check: We consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. A criminal background check will be done prior to an offer of employment.

Eligibility to work in the US: The SPD does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.

Equal Opportunity Employer: The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Veterans: The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability.  If you are a qualified veteran, please visit the Veterans Employment page for the application instructions to be considered for the Veterans Non-Competitive Appointment program.
Qualifications
LETTER OF QUALIFICATIONS & RESUME:  You must submit both documents in order to be considered.  It is important that you clearly explain and elaborate on your experience and/or training in your letter of qualifications and resume.

Minimum Qualifications (Required – Candidates must have experience and/or training relevant to these areas in order to be considered for this position):

Hands-on IT Infrastructure/Security: Proficiency in configuring and managing security tools (such as EDR, SIEM, and firewalls) and demonstrated experience leading active incident response and/or vulnerability remediation.
Strategic Security Governance: Experience integrating high-level security frameworks (e.g. NIST or CIS Controls) into daily technical operations by providing clear, hands-on guidance and troubleshooting support to ensure agency-wide compliance.
Project Management/Leadership: Demonstrated experience being involved in planning, organizing, and executing IT projects involving managing team resources, scheduling, and task prioritization.
A well-qualified candidate will also have experience in the following areas:

Application Portfolio Management: Managing software portfolios and experience with the full application development lifecycle – from requirements gathering and design, to testing and deployment.
Supervisory/Personnel Management: Serving in a formal supervisory role, which could include performance management, staff coaching, and conflict mediation.
Public/Legal Sector: Experience with either of the above preferred qualifications within the public sector and/or a legal/case-management environment.
How To Apply
To apply, click “Apply for Job” to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your skills and experience relate to the qualifications required for this job.  You can also reference the How to Apply to State Service document for more information.

If you encounter issues submitting your online application (e.g. signing in or uploading a resume), please contact the Wisc.Jobs Help Desk at (608) 267-1012 or wiscjobs@wisconsin.gov (Monday – Friday, 7:45am – 4:30pm).  You can also reference the Frequently Asked Questions for more information.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.  If both of these documents are not submitted, you will not be eligible for consideration.  Application materials will not be accepted if received in an email, as a hard copy or a fax.

Materials submitted by all applicants will be evaluated by one or more job experts.  Candidates who are deemed eligible will be invited to participate in the next step of the selection process.

We provide reasonable accommodations to applicants and employees with disabilities.  If you require an accommodation to apply for this position, please reach out to the HR Specialist listed below.
Deadline to Apply
If you have any questions on this recruitment or how to apply; please contact Monica Endres at endresm@opd.wi.gov.

The deadline to apply is 11:59 pm on Tuesday, July 21, 2026.